Refund policy
Returns & Refund Policy
Customized Products
Due to the personalized and made-to-order nature of our products, all sales are final.
In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal (14-day cooling-off period) does not apply to items that are customized or produced according to the customer’s specifications.
We do not accept returns or exchanges for:
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Change of mind
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Size, color, or design selections approved at checkout
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Any personalized item produced according to the order details
Please carefully review all customization information before completing your purchase.
Defective or Incorrect Items
If your item arrives defective, damaged, or does not match your order, we will work with you to resolve the issue.
Please contact us within 14 days of delivery at:
contact@solariacustomization.com
Include:
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Your order number
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Clear photos showing the issue
After review, we will offer either a replacement, repair, or refund when appropriate.
Refunds
If a refund is approved, it will be issued to the original payment method within 10 business days after confirmation.
Legal Notice (EU Customers)
This policy does not affect your statutory rights under applicable consumer protection laws, including the legal guarantee of conformity.
While personalized products are not eligible for withdrawal, customers retain their legal rights in case of non-conforming or defective goods.
